New Clients

Booking: Pre-registration is required for all classes. You can book up to 14 days in advance. Class registration closes 30 minutes prior to the class start time.

Payment: Glow Fitness is a completely cashless business. All booking and payment is done via the MindBody app/website.

Waitlists: Take advantage of the waitlist feature on MindBody, as cancelations are frequent. Important: If you are added from the waitlist into the class, you will receive an email notification and it will also say “Booked” in the app. You can be added from the waitlist up to one hour before the class start time. It is your responsibility to check for the notification. If you would no longer like to be on the waitlist, please remove yourself asap. If you are added from the waitlist and you cancel late or do not show up, your pass will be deducted from your account. Unlimited Members will be charged the late/No show fee.

Doors open 10 minutes prior to class start time. Please arrive at least 5 minutes early. The door is locked promptly at the class start time and no late entry is allowed. The On-Time policy is strictly enforced - you will lose your pass or be charged if you are not in the studio before class begins. If you arrive late and the door is locked, please be respectful and do not knock. You will not be allowed inside as we have already begun class.

If you are new to the studio, please arrive 10 minutes before class in order to purchase grip socks, etc.

For clients with a class package or single drop-in pass: If you cannot attend class, please cancel via the MindBody app as soon as possible. Cancelations within 12 hours of the class start time will result in the loss of that pass. Please note that this is a strict policy as class sizes are small.

For monthly unlimited members & unlimited trial week: Cancelations within 12 hours of the class start time are considered late and will result in a $10.00 +tax charge applied to your card. No-shows without cancelation via the app will result in a $15.00 +tax charge to your card. Please note that this is a strict policy as class sizes are small.

Grip socks are required for all classes except yoga. Grip socks are available for purchase at the studio if you do not bring your own. Please remove your shoes as you enter the studio.

What to bring to class: Water & grip socks. Pilates mats are provided for all pilates and barre classes, but you are welcome to bring your own yoga mat to the yoga classes.

Single Drop-in Class: 1 month expiration

5-Class Pack: 2 month expiration

10-Class Pack: 3 month expiration

20-Class Pack: 4 month expiration

Extended 20-Class Pack: 6 month expiration

Expiration dates are firm. Unused classes will not be saved.

STUDIO POLICIES:

Take a look at our studio policies, which are intended to ensure the safety of all clients and staff, as well as to provide a fair and enjoyable experience for everyone in the studio.

By signing the liability waiver, terms and conditions, and proceeding to book classes or services with Glow Fitness, LLC, you agree to adhere to the following:

BOOKINGS, CANCELATIONS, WAITLISTS

MindBody: All class bookings, cancelations, and payments must be made through MindBody. Pre-registration is required for all classes; we do not allow Walk-Ins. You can book a class up to 14 days in advance. Class registration closes 30 minutes prior to class start time.

No Cash Payments: All payments must be made through the MindBody app using a credit/debit card. No cash payments or personal checks are accepted. No cash is kept on the premises.

On-Time Policy: You must be on time. Please arrive five to ten minutes before the start of class in order to check in, put away your personal items, etc.  The studio door will be locked at the start of class and you will not be able to enter once class has started. If you do not arrive on time, your class will be deducted from your account and/or you will be charged a cancelation fee if applicable.

**New clients please arrive ten minutes early in order to sign in, purchase grip socks, etc.

Cancelation Policy: 

For clients with a class package or single drop-in pass: If you cannot attend class, please cancel via the MindBody app as soon as possible. Cancelations within 12 hours of the class start time are considered late and will result in the loss of that pass. Please note that this is a strict policy as class sizes are small.

For monthly unlimited members & unlimited trial week: Cancelations within 12 hours of the class start time will result in a $10.00 +tax charge applied to your card.  No-shows without cancelation will result in a $15.00 +tax charge to your card. Please note that this is a strict policy as class sizes are small.

We reserve the right to suspend your booking privileges if a cancelation/no-show fee is not paid.

Waitlists: If a class is full, you may join the Waitlist on the MindBody app. If someone cancels, their spot will be given to the first person on the waitlist, and so on.

If you are added from the waitlist into the class, you will receive an email notification and it will also say “Booked” in the app. You can be added to the class up to one hour before class start time. It is your responsibility to check for the notification. If you would no longer like to be on the waitlist, please remove yourself as soon as possible. If you are added from the waitlist, and you cancel late or do not show up, your pass will be deducted from your account.

SAFETY

Grip Socks: Grip socks must be worn at all times in the studio. No exceptions. Grip socks are available for purchase at the studio. 

Gum/ Food/ Beverage: No gum chewing in the studio. Pilates, barre, and yoga are centered on breathing techniques, therefore chewing gum while working out is dangerous.  Food is not allowed in the studio aside from private events. Water only.

STUDIO NORMS 

Courtesy During Classes: Please do not talk during class. Everyone needs to be able to hear the cues from the instructor.

Cell Phones Off /on Silent (not vibrate):  Please keep your cell phone in the cubby area, either Off or on Silent.  If you are expecting a call and need to keep your phone near you during class, please let your instructor know before class starts.

Cubbies: Please keep all coats, bags, personal items in the cubby area. Please note that Glow Fitness is not responsible for damage/loss to personal items. (You will be able to see your cubby the entire time)  

Booking Privileges: We reserve the right to suspend or terminate your booking privileges for any reason, including but not limited to: safety or medical concerns, failure to make payment, failure to follow studio norms, disruption to other clients, or hostile behavior.